bk8com Privacy
Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by bk8com in connection with the operation of the bk8com platform, accessible at bk8com.net. It covers all registered users, visitors to the site who have not yet registered, and any person who interacts with the bk8com platform in any capacity.

bk8com is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection standards. This Policy is designed to give you a clear and complete account of what personal data bk8com holds about you, why it is held, how long it is retained, who it may be shared with, and what rights you have in relation to it.

This Policy should be read alongside the bk8com Terms & Conditions, which govern the overall relationship between you and the platform. In the event of any conflict between this Policy and the Terms & Conditions on data-related matters, this Privacy Policy shall take precedence.

2 Data Controller

For the purposes of this Policy, bk8com acts as the data controller in respect of all personal data collected through the bk8com platform. As data controller, bk8com determines the purposes for which personal data is processed and the means by which that processing takes place.

Any questions, requests, or complaints relating to the processing of your personal data should be directed to the bk8com data team via the contact details provided in Section 14 of this Policy. bk8com will respond to all data-related enquiries within a reasonable timeframe and in accordance with applicable data protection obligations.

3 Information We Collect

3.1 Account Registration Data

When you create a bk8com account, we collect the following information:

• Full name as provided at registration
• Username chosen at registration
• Email address
• Mobile phone number
• Date of birth (used to verify the 18+ age requirement)
• Country of residence (Bangladesh for users in scope of this Policy)
• Preferred currency (Bangladeshi Taka / BDT)

3.2 Identity Verification Data

When bk8com requests identity verification — at account creation, before processing a withdrawal, or where security checks require it — we may collect:

• Government-issued photo identification (national identity card, passport, or driving licence)
• Proof of address documentation (utility bill, bank statement, or similar)
• Proof of payment method ownership (screenshot or photograph of the bKash, Nagad, or other wallet interface showing your name and number)

3.3 Financial Transaction Data

Every deposit and withdrawal transaction conducted through your bk8com account generates a transaction record. This record includes the transaction amount in BDT (৳), the payment method used (e.g., bKash, Nagad, Rocket, Upay), the timestamp of the transaction in Bangladesh Standard Time (BST, UTC+6), the transaction status, and any reference numbers assigned by the payment provider. bk8com does not store full card numbers or full mobile wallet PINs.

3.4 Betting and Gaming Activity Data

bk8com maintains a complete record of your activity on the platform, including all bets placed, games played, amounts staked, winnings received, bonuses claimed, and wager history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

3.5 Technical and Device Data

When you access the bk8com platform, our systems automatically collect certain technical data, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Session timestamps and duration
• Pages visited and interaction patterns within the platform
• Referral source (the URL from which you arrived at bk8com.net)

3.6 Communications Data

If you contact the bk8com support team via live chat or email, the content of those communications is stored as part of your account record. This includes support tickets, complaint records, and any data you voluntarily provide during a support interaction.

Data Category	Examples	Primary Purpose
Registration Data	Name, email, phone, date of birth	Account creation & age verification
Verification Data	NID, passport, proof of address	KYC compliance & fraud prevention
Transaction Data	Deposit/withdrawal amounts, payment method	Payment processing & financial records
Gaming Activity	Bets placed, games played, winnings	Account management & responsible gaming
Technical Data	IP address, device type, session logs	Security monitoring & platform optimisation
Communications Data	Support tickets, live chat transcripts	Customer service & dispute resolution

4 How We Collect Your Data

bk8com collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, place a bet, or contact the support team.
• Automatically — when you access and navigate the bk8com platform, our systems log technical and behavioural data as described in Section 3.5.
• From payment providers — when you initiate a financial transaction, the relevant payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank) transmits transaction confirmation data to bk8com to complete the deposit or withdrawal process.
• From third-party game providers — game studios such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may transmit game-session data to bk8com to enable game history recording and dispute resolution.

5 How We Use Your Data

bk8com uses the personal data it holds for the following purposes:

• Account management: Creating and maintaining your bk8com account, verifying your identity, and managing your account settings and preferences.
• Service delivery: Processing deposits and withdrawals, recording bets and game activity, and delivering all platform features to you as a registered user.
• Age and eligibility verification: Confirming that you meet the 18+ age requirement and are eligible to use the bk8com platform.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, fraud, money laundering, or other prohibited behaviour as defined in the bk8com Terms & Conditions.
• Responsible gaming: Monitoring betting and gaming patterns to identify signs of problem gambling behaviour and to facilitate the responsible gaming tools available on the platform.
• Customer support: Responding to your enquiries, resolving disputes, and managing complaints.
• Legal and regulatory compliance: Meeting anti-money laundering (AML), know-your-customer (KYC), and other applicable legal obligations.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, usability, and content of the bk8com platform.
• Communications: Sending account notifications, security alerts, and — where you have opted in — promotional communications about bk8com offers and features.

6 Legal Basis for Processing

bk8com processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the bk8com Terms & Conditions agreement with you — including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including AML and KYC obligations.
• Legitimate interests: Processing carried out in bk8com's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing and Disclosure

bk8com does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum data necessary to process your financial transactions.
• Game providers: Third-party game studios receive session identifiers necessary to deliver their games within the bk8com platform. They do not receive your full personal profile.
• Identity verification services: Where bk8com uses a third-party KYC service provider to process identity documents, that provider receives only the data necessary for verification and is bound by confidentiality obligations.
• Legal and regulatory authorities: bk8com will disclose personal data to law enforcement, regulatory bodies, or other authorities where required by law or where we are legally compelled to do so.
• Professional advisers: Lawyers, auditors, and other professional advisers who require access to data in the course of providing services to bk8com, subject to confidentiality obligations.

8 Data Retention

bk8com retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the duration of your account's active status plus a minimum of five years following account closure, to meet legal and regulatory obligations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction to comply with financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years following the completion of verification, or longer where required by applicable AML regulations.
• Support and communications records: Retained for a minimum of two years from the date of the interaction, or longer if the matter is subject to an ongoing dispute or legal proceedings.
• Technical and session logs: Retained for a period of up to twelve months from the date of collection, unless longer retention is required for security investigations.

When personal data is no longer required, bk8com will securely delete or anonymise it in accordance with our internal data disposal procedures.

9 Data Security

bk8com implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• HTTPS/SSL encryption on all data transmitted between your device and the bk8com platform.
• Encryption of sensitive data fields — including identity verification documents and financial records — at rest.
• Role-based access controls limiting internal access to personal data to staff who require it to perform their duties.
• Regular internal security reviews and vulnerability assessments of the bk8com platform infrastructure.
• Incident response procedures to detect, contain, and remediate data security breaches in a timely manner.

While bk8com takes security seriously and applies industry-standard protections, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect that your account has been compromised, contact the bk8com support team immediately.

10 Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data bk8com holds about you:

• Right of access: You may request a copy of the personal data bk8com holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that bk8com delete your personal data. This right is subject to bk8com's legal obligations — data that must be retained for regulatory compliance cannot be erased on request.
• Right to restriction: You may request that bk8com restrict the processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You may object to processing of your personal data carried out on the basis of bk8com's legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the bk8com data team using the contact details in Section 14. bk8com will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

11 Cookies and Tracking Technologies

The bk8com platform uses cookies and similar tracking technologies to support platform functionality, maintain your logged-in session, and analyse usage patterns. The categories of cookies used by bk8com are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that maintain your authenticated state while you are logged in. These cookies cannot be disabled without rendering the platform non-functional.
• Functional cookies: Remember your preferences such as language settings, display options, and preferred deposit method to improve your experience on return visits.
• Analytics cookies: Collect anonymised data on how users interact with the bk8com platform to help us improve its performance and usability. No personally identifiable information is included in analytics data shared externally.

bk8com does not use third-party advertising or retargeting cookies. You may manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may impact your ability to use certain features of the bk8com platform.

12 Children and Minors

The bk8com platform is strictly for adults aged 18 and above. bk8com does not knowingly collect, process, or store personal data relating to any person under the age of 18. If bk8com discovers that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account will be permanently closed.

Parents and guardians are encouraged to make use of internet filtering and parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on the bk8com platform, please contact the support team immediately so that the matter can be investigated and resolved without delay.

13 Changes to This Policy

bk8com reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected or the purposes for which it is processed — bk8com will use reasonable efforts to notify registered users via the email address held on file before the changes take effect. Minor or clarificatory changes may be published without advance notice.

The most current version of this Privacy Policy is always available at bk8com.net/privacy-policy. The "Last Updated" date at the top of the Policy indicates when the most recent revision was made. Your continued use of the bk8com platform following publication of an updated Policy constitutes your acceptance of the revised terms.

14 Contact and Data Requests

For all privacy-related enquiries, data rights requests, or concerns about how bk8com handles your personal data, please contact us using the following details:

• Email: [email protected]
• Live Chat: Available 24/7 from within your bk8com account dashboard
• Response Time: We aim to acknowledge all privacy-related requests within 2 business days and to resolve them within 30 days
• Support Hours: Bangladesh Standard Time (BST, UTC+6) — 24 hours a day, 7 days a week