This Privacy Policy describes how bk8com collects, processes, stores, and protects the personal data of users who access the bk8com platform at bk8com.net. Your privacy is taken seriously — this document explains exactly what data we hold about you and how it is used.
This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by bk8com in connection with the operation of the bk8com platform, accessible at bk8com.net. It covers all registered users, visitors to the site who have not yet registered, and any person who interacts with the bk8com platform in any capacity.
bk8com is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection standards. This Policy is designed to give you a clear and complete account of what personal data bk8com holds about you, why it is held, how long it is retained, who it may be shared with, and what rights you have in relation to it.
This Policy should be read alongside the bk8com Terms & Conditions, which govern the overall relationship between you and the platform. In the event of any conflict between this Policy and the Terms & Conditions on data-related matters, this Privacy Policy shall take precedence.
For the purposes of this Policy, bk8com acts as the data controller in respect of all personal data collected through the bk8com platform. As data controller, bk8com determines the purposes for which personal data is processed and the means by which that processing takes place.
Any questions, requests, or complaints relating to the processing of your personal data should be directed to the bk8com data team via the contact details provided in Section 14 of this Policy. bk8com will respond to all data-related enquiries within a reasonable timeframe and in accordance with applicable data protection obligations.
When you create a bk8com account, we collect the following information:
When bk8com requests identity verification — at account creation, before processing a withdrawal, or where security checks require it — we may collect:
Every deposit and withdrawal transaction conducted through your bk8com account generates a transaction record. This record includes the transaction amount in BDT (৳), the payment method used (e.g., bKash, Nagad, Rocket, Upay), the timestamp of the transaction in Bangladesh Standard Time (BST, UTC+6), the transaction status, and any reference numbers assigned by the payment provider. bk8com does not store full card numbers or full mobile wallet PINs.
bk8com maintains a complete record of your activity on the platform, including all bets placed, games played, amounts staked, winnings received, bonuses claimed, and wager history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.
When you access the bk8com platform, our systems automatically collect certain technical data, including:
If you contact the bk8com support team via live chat or email, the content of those communications is stored as part of your account record. This includes support tickets, complaint records, and any data you voluntarily provide during a support interaction.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, phone, date of birth | Account creation & age verification |
| Verification Data | NID, passport, proof of address | KYC compliance & fraud prevention |
| Transaction Data | Deposit/withdrawal amounts, payment method | Payment processing & financial records |
| Gaming Activity | Bets placed, games played, winnings | Account management & responsible gaming |
| Technical Data | IP address, device type, session logs | Security monitoring & platform optimisation |
| Communications Data | Support tickets, live chat transcripts | Customer service & dispute resolution |
bk8com collects personal data through the following means:
bk8com uses the personal data it holds for the following purposes:
bk8com processes personal data on the following legal bases:
bk8com does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and for the purposes described in this Policy:
bk8com retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following retention guidelines:
When personal data is no longer required, bk8com will securely delete or anonymise it in accordance with our internal data disposal procedures.
bk8com implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While bk8com takes security seriously and applies industry-standard protections, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect that your account has been compromised, contact the bk8com support team immediately.
Subject to applicable law, you have the following rights in relation to the personal data bk8com holds about you:
To exercise any of the above rights, please contact the bk8com data team using the contact details in Section 14. bk8com will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
The bk8com platform uses cookies and similar tracking technologies to support platform functionality, maintain your logged-in session, and analyse usage patterns. The categories of cookies used by bk8com are as follows:
bk8com does not use third-party advertising or retargeting cookies. You may manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may impact your ability to use certain features of the bk8com platform.
The bk8com platform is strictly for adults aged 18 and above. bk8com does not knowingly collect, process, or store personal data relating to any person under the age of 18. If bk8com discovers that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account will be permanently closed.
Parents and guardians are encouraged to make use of internet filtering and parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on the bk8com platform, please contact the support team immediately so that the matter can be investigated and resolved without delay.
bk8com reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected or the purposes for which it is processed — bk8com will use reasonable efforts to notify registered users via the email address held on file before the changes take effect. Minor or clarificatory changes may be published without advance notice.
The most current version of this Privacy Policy is always available at bk8com.net/privacy-policy. The "Last Updated" date at the top of the Policy indicates when the most recent revision was made. Your continued use of the bk8com platform following publication of an updated Policy constitutes your acceptance of the revised terms.
For all privacy-related enquiries, data rights requests, or concerns about how bk8com handles your personal data, please contact us using the following details:
This Privacy Policy was last reviewed and updated in January 2026. bk8com reviews its privacy documentation periodically to reflect changes in platform operations, applicable law, and best practice.
All data exchanged between your device and the bk8com platform is protected by HTTPS/SSL encryption. Your account credentials, financial data, and personal details are transmitted securely at all times.
When you transact via bKash, Nagad, Rocket, or Upay, only the minimum data required to process your transaction is shared with those providers. bk8com does not store your full wallet PINs or account passwords.
You have the right to access, correct, or request deletion of your personal data. Contact the bk8com support team at [email protected] to submit a data rights request. We respond within 30 days.
Our support team is available around the clock to address privacy concerns, data requests, or questions about how your information is handled on the bk8com platform.
Six core privacy and security commitments built into the bk8com platform
Every connection to the bk8com platform uses HTTPS/SSL encryption. Financial data, login credentials, and personal information are all encrypted in transit so that your details remain private at every step.
bk8com does not use advertising networks or retargeting cookies. Your browsing activity on the platform is not shared with external marketing platforms. Analytics data is anonymised before any aggregated analysis.
Internal access to personal data is restricted to staff who require it to perform their specific duties. No bk8com employee has unrestricted access to the full user database. All access events are logged and auditable.
bk8com retains your data only for as long as is necessary for operational, legal, and regulatory purposes. Once retention periods are met, data is securely deleted or anonymised in accordance with our disposal procedures.
Identity documents submitted for verification are used solely for KYC compliance purposes. They are stored securely, not shared with game providers or payment processors beyond what is required, and deleted when retention periods expire.
Promotional communications are sent only to users who have explicitly opted in. You can update your notification preferences at any time from within your bk8com account settings, with changes taking effect immediately.
Your data is handled with care. Browse our full game library, check the FAQ for common questions, or log in to your bk8com account and start playing today.